We are seeking an experienced IT Team Leader to manage our team of 3rd Level IT support professionals. This position is a maternity leave cover.

Job offer information

• Lead and coordinate the team, effectively assigning tasks and responsibilities to members
• Plan team capacity and optimize resource allocation
• Resolve escalated issues and mitigate risks related to the services provided in a timely manner
• Set priorities and ensure timely completion of tasks
• Support and develop team members, focusing on improving service quality and communication
• Actively participate in the development of the service portfolio and the implementation of new competencies
• Create, update, and optimize processes related to customer support and continuously improve the services delivered
• Regularly report to superiors and the company\'s senior management

Personality assumptions and skills

• Previous experience in leading teams within the IT field
• Knowledge of ITIL processes and customer support
• Strong customer orientation and effective communication skills
• Ability to set and manage priorities for oneself and the team
• Focus on building team collaboration and motivating team members
• English B2/C1

Information about the companyWe are an international IT services provider. We believe that our passion for challenges, broad experience, flexibility & scalability of our solutions allow us achieve goals seemingly difficult to attain. Continuous improvement is our life-style. We constantly strive for innovation & better performance. We are currently one of the largest IT service providers in Central and Eastern Europe with offices in Poland, Slovakia, Czech Republic, Bulgaria, Romania and Turkey.