Our talented teams have all the necessary skills, tools and experience to really improve your service, backed by a company that has achieved the highest accolades available in the market.
Soitron will help you optimise your IT investments and improve your network performance through our Managed Network Services. We provide a comprehensive set of services that can help you overcome any network challenges, no matter how large or small they are.
We work to ITIL industry best practice and bring a wealth of knowledge, domain expertise and technology excellence through our fully trained, qualified and experienced teams.
How we deliver
In Soitron we deliver world class solutions to our clients from across the globe. Our pedigree spans over two decades, delivering improved network services that overcome our clients business challenges, improve performance, maintaining service delivery whilst reducing overall costs. We work to ITIL industry best practice and bring a wealth of knowledge, domain expertise and technology excellence through our fully trained, qualied and experienced teams.
OUR PARTNERSHIPS
We do not chase badges to boost our list but have undergone thorough tests and evaluation to achieve the highest certifications and partner specialisations available on the market to not only meet but and surpass our clients business requirements.
We partner with the leading technology companies in this space including Cisco, HP, Avaya, Checkpoint and Ironport covering the complete lifecycle of your network infrastructure. Soitron has attained the highest level of accreditation and specialisations, enabling us to offer our clients a guarantee of the most professionally managed and robust networking service available. Our dedication to delivery and customer satisfaction has won us numerous client, partner and industry awards.
Selected partners
OUR DELIVERY MODELS
We offer our clients flexible and scalable engagement models to suit their business needs.
Dedicated Delivery Model
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Shared Services
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Dedicated Delivery Model
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
Case study HEWLETT-PACKARD
Hewlett-Packard is a leader in developing technologies and has offices in more than 170 countries worldwide. Through its products – technologies and services – it strives to help people and companies solve their issues and meet their challenges.
The brief
To have a stable local partner who will participate in the startup of a global IT centre and ensure recruitment as well as the overall flow of human resources while delivering continuous cost reduction and streamlining of services after the start of cooperation.
Results
Contract changed from staff augmentation to a service model, reduction in the unit price of provided services and quality improvement through increased productivity, motivation, and the commitment of external staff. The customer achieved effective control by means of selected indicators improvement of compliance with established quality criteria, reduction of employee fluctuation and increase in their satisfaction and engagement.
Other clients
With Soitron you are in safe hands
Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.
- Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
- This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
- Our dedicated team will be fully skilled with the technology platforms to deliver
- Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
- Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist