MANAGED BPO

CASE STUDIES

Yet, over a decade, we bring IT Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.

IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.

How we deliver

We have been managing datacentre computing systems for over a decade and offer our clients flexible engagement models to suit their project requirements and budgets.

DELIVERY LOCATIONS

We operate in 5 out of 13 leading EMEA locations for offshore outsourcing based on a recent Gartner report. 4 of 5 are EU based locations: Czech Republic, Slovakia, Bulgaria and Romania – with very good coverage of European languages.

OUR DELIVERY MODELS

We offer our clients flexible and scalable engagement models to suit their business needs.

PROJECT FOR HP – DEPLOYMENT OPERATIONS CENTRE

HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.

Other clients

With Soitron you are in safe hands

Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.

  • Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
  • This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
  • Our dedicated team will be fully skilled with the technology platforms to deliver
  • Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
  • Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist

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