Yet, over a decade, we bring IT Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.
IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.
How we deliver
We have been managing datacentre computing systems for over a decade and offer our clients flexible engagement models to suit their project requirements and budgets.
DELIVERY LOCATIONS
We operate in 5 out of 13 leading EMEA locations for offshore outsourcing based on a recent Gartner report. 4 of 5 are EU based locations: Czech Republic, Slovakia, Bulgaria and Romania – with very good coverage of European languages.
Slovakia (Bratislava) – premises with information security certification for physical security, own lab, training & testing center, state-of-the-art infrastructure with UC tools including business video
Bulgaria (Sofia) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Czech Republic (Prague) – own premises, with information security certification for physical security requirements, state-of-the-art infrastructure with UC tools including business video
Romania (Bucharest) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Turkey (Ankara & Istanbul) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Selected partners
OUR DELIVERY MODELS
We offer our clients flexible and scalable engagement models to suit their business needs.
Dedicated Delivery Model
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Shared Services
- Remote or on-site service
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement recommendations
Dedicated Delivery Model
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
PROJECT FOR HP – DEPLOYMENT OPERATIONS CENTRE
HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.
The brief
As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers and at the same time remain mindful of costs, value for money and return on investment.
Results
Soitron helps HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 year relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.
Other clients
With Soitron you are in safe hands
Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.
- Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
- This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
- Our dedicated team will be fully skilled with the technology platforms to deliver
- Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
- Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist