OUR PORTFOLIO OF MANAGED SERVICES
Managed networking services
Our talented teams have all the necessary skills, tools and experience to really improve your service, backed by a company that has achieved the highest accolades available in the market.
Soitron will help you optimise your IT investments and improve your network performance through our Managed Network Services. We provide a comprehensive set of services that can help you overcome any network challenges, no matter how large or small they are.
Managed platform support services
We know how to design, transform, migrate and operate your datacentre, with the key focus on availability and reliability.
Our skilled resource and technical know-how will not only optimise your services but also your IT budgets, allowing you to focus on core business.
With our SLA based Managed Service we keep your data centre up and running, benefiting from over a decade of Soitron experience in managing different server OS platforms, web services and portals, databases, messaging, storage and backup systems.
Managed service desk
For over 10 years we have combined a multilingual well-trained helpdesk with renowned monitoring solutions, integrated with Soitron Support central system to offer our clients flexible engagement models to suit their project requirements and budgets.
We know, that costs related to business processes in IT infrastructure can mount up and matter. Let us review your overheads set-up and choose a solution that will optimise your operations, either with staff augmentation services in bestshore cost saving locations or with a fully managed service based on pay per action service catalogue.
Managed desktop services
You create your IT policy, and it doesn’t matter if it’s an untied OS platform or flexible BYOD strategy.
We manage both operations and transitions while keeping you in control of cost, asset management and licencing. Our experienced team will take on the day-to-day responsibility for operating your user platforms. We manage your desktop environment, assuring its functionality, optimising computing power and deploying the most up-to-date software features.
Managed business process outsourcing
We bring over a decade of IT Operations Management and Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.
IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron, as one of the best business process outsourcing companies in the region, can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.
how we deliver
At Soitron we deliver world class solutions to our clients from across the globe.
Our pedigree spans over two decades delivering improved network services that overcome our clients business challenges, improve performance, maintaining service delivery whilst reducing overall costs.
We work to ITIL industry best practice and bring a wealth of knowledge, domain expertise and technology excellence through our fully trained, qualied and experienced teams.
our delivery models
Dedicated Delivery Model
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Productivity tools – ticketing, service desk, remote management , monitoring, reporting
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
TECHNOLOGY FRAMEWORK
- Monitoring – HP OVO Network monitoring Tool, Zabbix Open source Tool, Support Central – in-house developed web-based system
- Case Exchange – your dedicated in-house tool integrating to Soitrons support central tool
- Portal access for customer – direct acccess to own SLAs, tickets, creating and sending e-mail notifications to clients
- iTop
Shared Services
- Shared service delivery team
- Stringent SLAs and KPIs
- Productivity tools – ticketing, service desk, remote management , monitoring, reporting
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
TECHNOLOGY FRAMEWORK
- Monitoring – HP OVO Network monitoring Tool, Zabbix Open source Tool, Support Central – in-house developed web-based system
- Case Exchange – your dedicated in-house tool integrating to Soitrons support central tool
- Portal access for customer – direct acccess to own SLAs, tickets, creating and sending e-mail notifications to clients
- iTop
Staff Augmentation
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
TECHNOLOGY FRAMEWORK
- Recruitment tool integrated with carreers portals and social networks in 8 countries covering talent pool market of more than 100 mil population
- Microsoft Dynamics AX allows us to manage our staff effectively
- Our own workforce-management tool set combines both shift coverege planning as well as attendance tracking
- Our dedicated training and testing (Pearson VUE and Prometric) centres will support you with on-premise and e-learning services
- Dedicated HR business partner
CASE STUDY: Atrium European Management NV (ATRIUM)
THE CLIENT
Atrium boasts an impressive €2.5 billion portfolio of more than 150 primarily food-related retail properties and shopping centres across 10 European locations. The business demands the most up to date IT system allowing its employees to carry out their day-to-day activities without delays or any downtime.
THE BRIEF
Soitron was initially engaged to complete a small project to streamline systems in its regional offices throughout central Europe. Once successfully completed, Soitron’s remit expanded to assume responsibility for Atrium’s entire IT function – from a data centre in Amsterdam to supporting, maintaining and expanding the company’s entire network.
THE RESULT
Over the years, Soitron’s service expanded with Atrium’s business, and continues to hold overall responsibility for a complex IT system which is scalable and completely in sync with the growth and future aspirations of the business.
PROJECT for HP: DEPLOYMENT OPERATIONS CENTRE
THE CLIENT
HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.
THE BRIEF
As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers, and at the same time remain mindful of costs, value for money and return on investment.
THE RESULT
Soitron helped HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 year relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.
CASE STUDY: HP Enterprise – The IT-Smart migration programme
THE CLIENT
HP Enterprise Business is the largest global business unit of HP. It offers servers, storage, software and information technology services that enable enterprise and midmarket business customers to manage their current IT environments and helps to transform these companies into business enablers.
THE BRIEF
HP required a pan-European outsourcing partner to deliver a highly-critical managed services project. Soitron was appointed by HP to complete its largest European IT outsourcing deal to date, migrating 50 of its key clients to a new workflow ticketing system within an 18 month period.
THE RESULT
We migrated 50 European businesses to HP Server Manager. ITIL toolset and on boarding played an instrumental role in driving the project forward. Close project management set worked towards milestones and clear deadlines. This ensured maximum efficiency and helped to achieve success both financially and to time.
Our partnerships and certifications
We partner with the leading technology companies in this space including Cisco, HP, Avaya, Checkpoint and Ironport covering the complete lifecycle of your network infrastructure. Among our partners you can find:
