AN ITSM MIGRATION WITH A DIFFERENCE

Soitron provided Hewlett Packard Enterprise (HPE) with an end-to-end solution to facilitate an urgent legacy migration project involving 37 of HPE’s larges customers in North and Latin America.
Case study was published 17.07.2018

Project summary

Off the back of several highly successful migration projects in Europe, HPE appointed Soitron to manage a complex and important transformation project covering the North and Latin America region.

The urgent project involved a legacy EDS platform that was automatically transferred to HPE after its acquisition in 2008. HPE needed to upgrade and consolidate a large number of its major clients onto a new digital workflow platform before the imminent decommissioning of the legacy platform.

Solution

The successful acquisition of EDS by HPE in 2008 left legacy clients on different IT Service Management (ITSM) models of operation.

EDS legacy clients continued to use their established model of operations based on a legacy infrastructure, tools and processes, while HPE clients were using different models of cooperation based on a new digital workflow platform. However the decommissioning of the legacy platform.

Transaction volumes:

Soitron was responsible for accounts with total ticket volumes across all modules (Service Call, Incident, Problem, Change, Request (IMAC)), amounting to nearly 15,000 per month.

MONTHLY TICKET VOLUMES OF MIGRATED ACCOUNTS:

incidents: 8 279 * changes: 748 * service calls: 4 141 * problems: 103 * IMACS: 1 321

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